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Flight Cancellations Ease After IT Outage, but Disruptions Continue
As the world grappled with the aftermath of a global IT outage, major airlines reported fewer delays on Saturday. The outage, which began on Friday, had caused chaos at airports and in other industries. According to flight-tracking site FlightAware, more than 1,200 flights were canceled on Saturday, with over 900 of them in the United States. This was a significant improvement from Friday, when more than 5,000 flights were canceled worldwide, with about 3,400 in the U.S. Additionally, over 12,000 U.S. flights were delayed.
The disruptions were likened to severe weather events like winter or tropical storms, but airlines had no time to prepare for the outage, leaving them scrambling to accommodate customers ahead of a summer weekend. The root cause of the outage was a software update from CrowdStrike that went awry, leading to a major outage of Microsoft systems for businesses worldwide.
United Airlines COO Toby Enqvist praised his team's efforts, stating, "I am proud of our teams across the globe who worked around the clock today to safely get our operation back on track and care for our customers after the most disruptive technology outage in history." While United had to cancel and delay far more flights than desired, they were poised to return to a near-normal operation on Saturday. About 7% of United's mainline flights were canceled on Saturday, down from 22% on Friday, according to FlightAware data. Delta Air Lines canceled about 10% of its Saturday flights, an improvement from 31% a day earlier.
Airlines waived fare differences and fees for affected customers, providing some relief in the midst of the disruptions.
Original Article: https://www.cnbc.com/2024/07/20/flight-cancellations-ease-after-it-outage-but-some-disruptions-linger.html
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