#DeltaAirLines #ITOutage #DoublePay
Delta Air Lines Offers Double Pay to Crews to Staff Flights After IT Outage
Delta Air Lines is taking drastic measures to recover from a massive IT outage that has disrupted its operations. The airline has canceled over 4,600 flights from Friday to Sunday, with more than 600 mainline flights canceled on Sunday alone, accounting for about 17% of its schedule. This outage has put Delta in a rare spotlight, as the carrier prides itself on reliability and punctuality.
To mitigate the impact, Delta CEO Ed Bastian apologized to customers and offered frequent flyer miles to those affected. The airline is also offering flight attendants double pay to pick up shifts, with some even being called on their personal phones to come in and help. This move is crucial in ensuring that flights can operate smoothly and efficiently.
The IT outage, which was triggered by a Microsoft system failure, has had a significant impact on Delta's operations. The airline relies on Microsoft tools, particularly one for crew tracking, which was severely affected by the outage. This has made it challenging for Delta to process the unprecedented number of changes triggered by the system shutdown.
Delta's efforts to recover from this outage are a testament to its commitment to customer satisfaction and reliability. Despite the challenges, the airline is working tirelessly to get back on track and ensure that its customers can travel without disruptions.
Original Article: https://www.cnbc.com/2024/07/21/delta-offers-crews-double-pay-to-staff-flights-after-it-outage.html
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